FAQ

  1. Pricing? - All of our items are priced in Canadian dollars (CAD). All prices are exclusive of delivery charges and taxes (delivery charges and taxes will be applied at checkout). 
  2. What if I enter an incorrect address by mistake? - It is the sole responsibility of the customer to enter their correct address, as well as picking up their parcel from their collection point (if applicable). If a parcel is delivered to an incorrect address OR is unable to be delivered due to the customer's error and therefore returned to sender, we will contact the customer with options for reshipment at their expense. *if you realize before the item ships, please contact me and I will fix it*
  3. If I preorder an item, and also order an instock item when will delivery be? - We will send the order in full once the preorder item has arrived.
  4. What are my payment options? - Credit card & PayPal
  5. Can I buy a gift card? - Coming Soon!
  6. Returns? - I will accept returns of any items with the tags still attached, with no physical damage, unworn, unwashed, scent free and hair free within 2 weeks of purchase. Anything that has been bought at a discounted, or SALE price, we will not accept returns. 
  7. Where are you located? - We are located in Fort McMurray, Alberta, Canada. We offer local pickup and free local delivery and Canada-wide shipping is now available.
  8. When will my order be ready? Within 24hrs for local pickup. However, for local pickup if you need something within a shorter time frame please message me, I will be happy to try to accommodate you! For local delivery I will have the dates I will be doing delivery on my website. For Canada-wide shipping please allow 2 business days for processing time on top of the 5-7 business days for shipping time.
  9. Package says delivered?  - If your package says delivered and you can't find it (not always to the door, check your community mailbox if you have one), you will need to contact the courier with your tracking number. Wild Soul Baby Boutique is not responsible for lost or stolen packages.
  10. Shipping pricing?- If you put in your address it will calculate your shipping pricing for your province. Orders over $150 will receive free shipping & orders within Alberta will receive a $10 flat fee.